well, i'm ticked. so ticked that i actually contacted the better business bureau for the first time ever. let me backtrack. julia received a lovely outfit for her birthday. she wore it once, i took it off of her that night and noticed that alas, it had a hole in the sleeve. obviously defective. obviously not from anything that we had done.
so today, i took the aforementioned outfit back to target with the tags, but no receipt...because it is a gift. i got nothing. no help. no apology. nothing. you can make 2 returns in a linear (not calendar) year without a receipt and only if those purchases amount to $35 or less. whatever!
i am not deterred. to the phones i go. and i know, that in these cases, it takes awhile before you get to someone who actually has the power to help. so, i went through 3 people. finally made it back to a person who lives in america (no offense meant to those overseas...i love overseas, just hate outsourcing customer service.) well, joan had nothing for me. they couldn't do anything to refund my $6.99 outfit. nada. zip. this is target's ginormous corporate headquarters i'm on the phone with, and they've got nothing for me. so, i followed through on my threat. i contacted the bbb. we'll see what happens.
my encouragement though this thrifty thursday is that normally it never gets to this point. i was going to encourage you to call when you have issues. companies normally bend over backwards to keep their customers happy. your zipper on your kraft cheese doesn't work. call them. they'll send you a coupon to replace it. promise. you don't love your edy's ice cream. they'll refund your money. promise. they mean their 100% satisfaction guarantee. i even had an issue with my fridge last month. there was a faulty part. it took some perseverance and some looking up of corporate headquarters numbers (which you can find on the bbb's website), but i got the part replacement for free--that was a part that cost over $250, free. and the warranty had even expired.
so the humorous part of the target episode is this. as i was on hold, i hear their familiar jingle, "hello, good-buy, hello, good-buy. you say, 'hello,' i say good-buy." and i thought, indeed.
i say good-bye.
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As much as this type of frustration could lead me to threaten "good bye" to Target ... I. JUST. COULD. NOT. FOLLOW. THROUGH!
I mean, if I am honest as I study "Idols of My Heart" by Elyse Fitzgerald ... Target COULD be an idol for me. Thanks. Thanks for bringing THAT one to light. Now I am going to have to go and pray about whether I really DO have to say "Goodbye" to Target. Thanks. (LOL)
You are the second person I have talked to in the past two weeks that has said "good-bye" to Target for that SAME REASON. Customer Service, people - get some!!!
With a receipt, no problem. No receipt...MAJOR PROBLEM!!! Real sucky, Target.
aims, i don't know if you heard my disastrous problem with my target wedding registry. (okay, "disastrous" is a bit overdramatic. *^_^*)
two particular items on my registry were purchased, but the purchasers didn't hand in the registry list during checkout. which meant that they weren't marked off my registry.
the registry = your gift receipt, which i love! but when we decided to return those items for something else... we ran into the same problem you did. despite the fact that one of the items was a target brand, we couldn't even return it for store credit!
horrible. we had lots of little items that were from target, but we didn't have receipts for them. major major suckage.
in contrast, when we went to bed bath and beyond for returns, they were FABULOUS!!! cash for all returns that were from our registry, and store credit for "extras" that other people got for us. we didn't have any receipts for the non-registry items, and they still took them back! after dealing with target first, i was sooooo relieved. ^_^
now, i'm not going to stop shopping at target. (i rarely have to return anything.) but for any of my future friends that get married, i will tell them DO NOT get a registry at target. it's not worth the stress.
conversely, steven said that he wishes lowe's had a return policy like target's. it's not uncommon for people to pick something up in the store and then walk up to returns and get store credit for something they didn't buy. >_<
~lubee
What if we organize a mass email uprising, and get all the people who are disgruntled with Target's return policy to flood them with emails? Since this is part of their stated mission, we could all refer to it: Expect more of everything: "More great design, more choices, more convenience, more service and more clothes, housewares and designer-created items that you’ll never find anywhere else. And pay less. It’s as simple as that."
Of course, sending an email really means filling out an online form, but here's the link just in case:
http://www.target.com/gp/help/display-contact-us-form.html?displayLink=tci
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